Services & Contracting

“Best Tool to Manage Services & Contracts”



 

Optimum Services & Contracting module is an integrated system comprising of full documentary cycle of operations from daily / monthly / annual contracts or providing direct services, follow through contracting process and then billing the client periodically as per the contract or directly.

 

Specific operational roles that can be defined at user or user group levels. A powerful security and document workflow which ensures a smooth flow of documents. Ability to define any number of approval levels according to the nature of document.

 

Services & Contracting Functionalities:

  • Contract Management
  • Services Management
  • Customer Services Management
  • Billing Management (Direct/Cash/Against Delivery)
  • Cash Memo Management
  • Collection Management
  • Dashboards, Inquiries & Reports

Optimum Certificates
Why Optimum?
Product Specific
  • Customer Portal Dashboard
  • e-Quotations
  • Customer Contracts
  • Customer Ageing
  • e-Payment
  • User Friendly Interface
Product General
  • Business Intelligence Reporting
  • In-Built Document Workflow
  • Bi-Lingual Arabic/English
  • Powerful Security Control
  • Fully Integrated ERP
Technologies
  • Internet / Intranet Based
  • Accessible Through Any Browser
  • ASP.NET & C# Development Tools
  • Microsoft SQL Database
  • Mobile Application

Functionalities 

Optimum Services and Contracting Module includes full-fledged functionality of contracts management with the following features:

  • Create contracts:
    • Issue contract
    • Renew contract
    • Cancellation of contract
    • Extension of contract period
    • Reduction of contract period
  • Contracts Setup:
    • Multiple types of contracts
    • Define calculation procedure for each type of contract
    • Define variables to calculate the billing period
  • Follow-up contracts in terms of:
    • Renewal
    • Amendment
    • Termination
  • Print contracts
  • Inquiries and reports
  • Send contracts and alerts electronically via e-mail

Optimum Services and Contracting Module includes full-fledged functionality of services management with the following features:

  • Multiple types of services provided
  • Method of calculating fees
  • Define the terms and conditions for each service
  • Print Services Reports
  • Inquiries and reports
  • Send alerts electronically via e-mail

Optimum Services and Contracting Module includes full-fledged functionality of customer services management with the following features:

  • Customer Setup:
    • Basic data for the customer
    • Individual customer contacts
    • Define customer credit limit
    • Date of issuance of statements
  • Create a service request electronically through:
    • System
    • Mobile Application
  • Create a maintenance request electronically through:
    • System
    • Mobile Application
  • Create inquiries request electronically through:
    • System
    • Mobile Application
  • Print account statements electronically
  • Inquiries about the account electronically
  • Send alerts electronically via e-mail

Optimum Services and Contracting Module provides full-fledged functionality of customer billing management with the following features:

  • Online electronic billing according to the contract
  • Direct billing
  • Cancellation of bills issued
  • Print bills electronically
  • Inquiries about bills electronically
  • Send bills and alerts electronically via email

Optimum Services and Contracting Module provides full-fledged functionality of receipts management (cash invoicing) with the following features:

  • Issuing receipts
  • Cancellation of receipts
  • Inquire about receipts and follow-up collection
  • Print receipts
  • Send receipts, alerts and follow-up notifications electronically via e-mail

Collections can be followed up with ease using Optimum Services and Contracting Module with following features:

  • Scheduling collection electronically
  • Follow-up collection electronically
  • Print collection letters electronically
  • Inquire about collection electronically
  • Send alerts electronically via e-mail
 
 
 
 

The Dashboards, Inquiries & Reports are integral part of all Optimum Modules providing detailed analysis and statistics of any organization. The system is available at user level or at management level based on the access rights and privileges. Access Rights can also be granted at department level to view information for particular departments.

The system in Time Attendance module has a variety of functions including Access Control, Roster Management, Manpower Planning and Attendance. In self-services users can view their dashboards providing information like their attendance, decisions taken, roster for the period and actual swipes.

 

Dashboards, Inquiries & Reports Functionalities:

  • Attendance Status by Shift
  • Employee Roster
  • Department Roster by Shift
  • Attendance Trends
  • Decisions Taken Trends
  • Time Gain/Lost Trends

Optimum Certificates
Unique Features
Product Specific
  • Real-Time Access Control
  • Shifts Management
  • Attendance Control
  • Workforce Management
  • Project Time Sheet
  • Time & Attendance Indicators
Product General
  • Supports Document Attachment
  • In-Built Document Workflow
  • Posting Alerts (Emails,SMS.)
  • Powerful Security Control
Technologies
  • Internet / Intranet Based
  • Accessible Through Any Browser
  • ASP.NET & C# Development Tools
  • Microsoft SQL Database
  • Mobile Application